KVM Switch Direct


F.A.Q

 

Who exactly are KVM Switch Direct?

KVM Switch Direct is a trading style of End Design Limited a privately owned British registered company based Just off the M25 at Leatherhead, England.

The Company, still run by its founder has been selling KVM switches to the IT sector for over 20 years. The company has clients with some of the largest Data Centres in Europe.

  • Incorporated in 1985

  • Registered in England and Wales Company No. 1920982

  • V.A.T. No, GB 384 3922 29

Address and Registered Office:

Unit 37 Bookham Industrial Park
Church Road
Bookham
Leatherhead
KT23 3EU

Telephone: 01372 451345

Facsimile: 01372 450592

Email: info@kvmdirect.co.uk

Are the prices competitive?

Yes, however if you find the price of a product cheaper anywhere on the internet, we will endeavour to beat it.

 

 

What is WEEE and how does it affect me?

If you are a Business

WEEE is a regulation relating to Electrical and Electronic Waste. It affects almost all businesses, for further information click here.

Before we can accept products into our recycling scheme it will be necessary to carry out a validation process to ensure that we do actually have Producer responsibility for the nominated product(s), as we do not have exclusivity these brands.

We will ask the end user to provide the following information by email or fax:

Serial number
Date of purchase
Vendor

We undertake to provide a response to recycling requests within 3 working days

If you are a Home user

We will Recycle your old KVM Switches.

When you buy a new product from our website, we will recycle your old one free of charge.

Please do not throw electrical equipment, including those items marked with the crossed out wheeled bin symbol, in your bin. This is because:
? Unwanted electrical equipment is the UKs fastest growing type of waste.
? Many electrical items can be repaired or recycled, saving natural resources and the environment.
? If we do not recycle electrical items they will end up in landfill where hazardous substances will leak out and cause soil and water contamination harming wildlife and also human health.

The Waste Electrical and Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by offering all home users buying new KVM products free take-back of their old KVM product on a like-for-like basis.

Unwanted items should be returned within 28 days of purchasing your new product and sent to

WEEE ref: INV99999 (the invoice number of your new product)
End Design Limited
Unit 37 Bookham Industrial Park
Church Road
Bookham
KT23 3EU

WEEE Symbol


 

 

Do I have to pay VAT?

VAT of 20% is added to orders made from the United Kingdom or other members of the European Union.

If you are company registered for VAT in an E.U. member country then you must give us a valid VAT number at the checkout to be exempt. This exemption does NOT apply to companies within the United Kingdom.

If you have a Special Exemption (charitable research etc.. ), you must fax a copy of the exemption for the attention of Dr. W. Nima to 01372 450592

Orders from the USA and all other countries are VAT free.

 

Guarantee

We guarantee your satisfaction. All cables are guaranteed for 5 years and the Manufacturers Warranties on the KVM switches range between 1 and 5 years. If you do have any problems with a purchase please let us know so that we can deal with it promptly (see notes on Faulty Goods. This does not affect your statutory rights as a consumer.

 

Privacy Policy

We do not disclose buyers information to third parties, we do not even use the information ourselves for marketing. In short we will not contact you unless we need to in connection with an order, or you ask us to.

Cookies are used on this site, but only to keep track of the contents of your shopping cart .

 

Do you sell to the trade?

Yes, please mail your enquiry to sales@kvmdistribution.com , telephone + 44 (0)1372 458080 or fax +44 (0)1372 450592.

 

How do I make a purchase?

To Order and Pay online Simply browse our Catalogue, and click on any items that you wish to buy adding them to the 'shopping cart'. After you have finished your selection, proceed to the Checkout and you will be asked for the details necessary to complete your order. We accept all major credit cards. If you are outside the UK you will be billed in GB Pounds and your credit card company will convert the transaction to your local currency.

Provided you have entered your email address correctly you with receive confirmation of your order and a shipping confirmation containing tracking information. if for some reason a product is out of stock we will inform you immediately, no payment will be taken until it is ready to ship and you can cancel your order at any time (this does not apply to special offline orders and custom cables)

To Order online and Pay offline select the appropriate option at the checkout.

To buy offline we accept orders by telephone 01372 451345, fax. 01372 450592 and email sales@kvmswitchdirect.co.uk

Corportate and Trade buyers can either request a proforma invoice or open an credit account. You can download an account application form here (note the company name is End Design Limited)

UK Government, Local Autorities, NHS trusts, Schools and Universities can simply fax an official Purchase Order to 01372 450592

 

Can I pay in U.S.$, or Zambian Kwachas ?

All billing is in GB Pounds your credit card privider will bill you in your local currency.

 

 

 

Do you accept Official Purchase Orders?

UK Central and Local Government
Official Purchase Orders accepted

Universities, Schools and Colleges
Official Purchase Orders accepted

UK Companies
In order to defer payment, UK companies need to fill out an account application and sent it along with the first order. U.K. corporate accounts are normally opened within 2 hours.

If you do not wish to open an account, ask us to send you a pro-forma invoice by fax or mail and make payment by cheque, B.A.C.S. or Credit Card.

 

 

 

How secure is my order?

We adopt the highest levels of security. In addition to being encrypted, orders (including credit card details) are only stored on a web site until we download them to our office (minutes). Hence there is no large store of orders available online to invite attack.

If you prefer, you can order over the telephone 01372 451345 or fax through your order on 01372 450592

 

 

 

How soon will I get my goods?

As soon as your order is recieved it is processed and if processed before 16.00 local time it is despatched the same day by your chosen method. Deliveries to places outside the UK take between 3-5 days. If for any reason an item is not in stock, then we will mail you with a revised delivery time and give you the opportunity to cancel the order and don't forget, WE DO NOT DEBIT YOUR CARD UNTIL THE GOODS SHIP.

Important note on home deliveries: Our carriers will require a signature. If you are not available to sign for the goods, the carrier will post a card through your letterbox indicating that they had attempted a delivery and inviting you to contact them to arrange a mutually agreeable delivery time. If you fail to contact them, the delivery will fail and an charge of £14.50 will be applied to the delivery by the carrier. For this reason you may find it more convenient to have goods delivered to your workplace.

Complaints

If you are in any way dissatisfied with any aspect of your dealings KVM Switch Direct please COMPLAIN.

All complaints will be dealt with in a fair and confidential manner and we aim to respond to any complaint within 24 hours at which time we will give an indication of the likely timescale which will be involved in resolving your complaint, in most cases complaints are resolved within a couple of days.

 

 

 

 

 

 

 

 

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